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“For information and inspiration, read ‘How to Say It When You Don’t Know What to Say: The Right Words for Difficult Times.’ ” Advice Columnist Amy Dickinson of ASK AMY "Nothing paralyzes the best intentions more quickly than fear of
saying or doing the wrong thing. Ms. Kaplan's starting point is that
support is always appropriate. Careful listening can be more helpful
than gilded sentiments."
“Words as a balm.”
“When friends, family and business associates go through a divorce, suffer an illness or lose a job or a loved one, we all want to be supportive and let them know they’re not alone. “How to Say It When You Don’t Know What to Say” unravels the ways different people deal with grief and offers practical advice on how to be a comfort during those times. If you’ve ever been at a loss for words when you needed them most, this is the book for you.” ePregnancy magazine “Financial planners meet clients and friends who reveal their most personal problems at every opportunity. Some of us just naturally know what to say at moments like this—most of us don’t have a clue. I don’t, and I find myself searching in vain for words that might help. This book is a godsend for caring financial planners who want to increase the chances that their words and actions will do just that. “How to Say It When You Don’t Know What to Say” presents a very sensitive and practical approach about what to say and how to say it when bad times strike. It is realistic, almost inspiring.” Journal of Financial Planning "A book everyone needs. This book teaches social grace and compassion in a practical, straight-forward manner with examples for just about every conceivable situation. You will no longer be afraid to offer constructive condolences when those you love are trying to cope with grief, disappointment, or other troubles we face in life. Ms. Kaplan also teaches us how to aid others with simple actions, not just words. Truly a book for every occasion. "
Baker Books Staff Picks
“All of us face those moments in our lives when we just don't know what to say to someone because of the pain or awkwardness of the situation. Robbie Kaplan gives us honest and practical ways to handle those moments. As a mother who courageously faced the sequential deaths of her two newborn children, she understands at a very personal level how people's inability to handle these situations robs friends and family of the support and comfort they need at the times they need it most. Just as she turned her own pain into a lesson in life, this book is a valuable learning experience for all of us. This is the "Miss Manners" of difficult human situations.”
"An invaluable resource for clergy, mental health professionals, EVERYONE! I will keep several copies on my nearest bookshelf, so I can share it with congregants and friends. Ms. Kaplan deals with every conceivable tragedy/disappointment which life thrusts upon us, and helps us help others to cope in times of despair. What a sensitive and compassionate book!"
“Overall, the book is refreshing and welcoming in its concision, organization and relevance. If you’re on the sidelines observing a pained friend recovering from some sort of trauma, HOW TO SAY IT WHEN YOU DON’T KNOW WHAT TO SAY” will be your shovel out of your hole of awkwardness and helplessness.” Wisconsin Jewish Chronicle “When extraordinary things happen, in difficult times, and even in happy times, we're often at a loss for how to react -- what to do or say. This book offers wonderful insight and suggestions, not only of what to say, but even what to do. It will reassure you that you're doing the right thing, and spark your own creativity. A great resource.”
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