When we hear there's been a death, it’s common to respond quickly by writing a sympathy note. But waiting to send a condolence note is okay too. It’s in the weeks and months ahead, when mourning takes place, that people might most appreciate a sympathy note.

The following are some strategies for preparing heartfelt sympathy notes, which can be sent the traditional way – on printed cards or notepaper – or via technology, such as e-mail or online Guest Books:

• Wait a day, a week or a few weeks to digest the news and collect personal thoughts before writing the note.
• Begin with a sentence that expresses sadness for the loss. Use the sentences that follow to articulate personal feelings, memories, anecdotes, and any ways the deceased touched others and made a difference.
• Draft the note first. Then, edit, revise and proofread before writing the final note.
• Allow the note to sit for a day before sending it. Re-read it to ensure it reflects the true message that it is intended to convey.
• Include the sender’s address on the envelope – or the e-mail address in the online Guest Book; to make it easier for recipients to respond back, should the recipient wish.