We are living in strange times. You might wonder how you can possibly make a difference in the life of someone dealing with a major disappointment, frightening health issue, medical testing, illness or treatment, or mourning the death of their loved one. And yet there is something powerful you can do that costs nothing but your time. One of the greatest gifts you can give someone facing difficulty is the willingness to listen.

Listening doesn't come easy. It is a skill, just like speaking and writing, and like any skill, you need to practice: The more you practice, the better you become.

We each have the ability to give this all-important gift – our time and attention. Here are some strategies to help you become a better listener: 

1. Choose a private and comfortable place to talk. It could be on the phone, FaceTime, Zoom, Skype or any other mutual option.

2. Disregard your own feelings and thoughts and focus solely on the speaker.

3. Look directly at the speaker, if appropriate.

4. Avoid interruptions and don't talk.

5. Demonstrate warmth in your voice and your facial expressions.

6. Change position if you find your mind wandering or feel you are slipping away. 

7. Stay calm and be patient. 

8. Keep in mind that your attentive listening is better than anything you could possibly say.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.

​Most people would like some help when it's  time to write a sympathy note. As one friend puts it, "It’s very difficult to figure out what to say to someone experiencing such deep sorrow."

The bereaved do appreciate the caring sentiment these notes convey and they play an essential role in communicating our condolences. While it’s important to craft a comforting message, it feels as if there is too much emphasis placed on a written note rather than the personal extension of condolences and support extended to the bereaved.

Many bereaved share how touched they are by notes and personal remembrances from friends, loved ones, neighbors, and colleagues. These messages are often savored, read, and re-read during the period of mourning. But the bereaved also share that the most meaningful expressions of sympathy are often verbal and face-to-face communications in the weeks and months following a death. This is a sad and often lonely period when physical presence is often scarce.

So instead of placing so much importance on a sympathy note, let’s focus our attention on being present in the life of the bereaved, well past the early weeks following a loved one’s death. Do write a meaningful note, sign an online guest book, and post on a Facebook page, sharing your stories and old photos that make the deceased present once again to those who loved and cherished them. But don’t stop there. The pandemic has made everyone feel isolated, and the bereaved more so. Send a “thinking of you” card, a personal note, an email message, a text, or a Facebook poke. Phone to check in and see how they are doing. Suggest a date for a social-distance walk, coffee, visit, or meal. Invite them to join you for a picnic or dinner at an appropriate place. 

Caring condolence notes are a great start, but once they’re mailed, your job isn’t done. Let your thoughtfulness extend beyond the written word and your kindness will make a profound difference.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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Adapted from legacy.com All rights reserved.

I’m reading a murder mystery and the victim is a male adolescent. A group of parents whose children were friends with the victim meet to console one another. One parent asks, “Has anyone been in touch with his parents?” Other parents respond, “No. What could we possibly say?”

While this might be fiction, the dilemma is not. Many people shy away from the bereaved, or even the sick, because they don’t know what to say. Or, they stay away for fear they’ll say the wrong thing.

If you worry about saying the wrong thing, your fears are justified. Judging from the comments I receive, people frequently say inappropriate things to the sick and bereaved. I sometimes wonder why or how people could possibly say such insensitive things. That is, until I find myself once again in their shoes.

It’s natural to want to console and comfort but this does not come easy when hearing shocking news. And bad news is always shocking because we’re never prepared to hear it. A neighbor’s cancer diagnosis, a baby’s death before birth, a friend’s spouse who dies suddenly, or a loved one requiring emergency surgery. The unexpected can leave me grasping for words. 

So what do I do and what might help you when faced with terribly sad and shocking losses? I stop, I focus, and I think before I speak. If I’m face-to-face, I might extend my hand in comfort or give a hug. I might say, quite truthfully, “I’m so sorry,” with an emphasis on the word “so.” I might ask how I can be of help or offer to do something specific, such as making some calls or sending emails to notify others. Before I say anything else, I give myself the time to absorb and process the news.
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The one thing I find that truly helps is to let someone know I care. And not too long ago, when I needed support, a dear friend did just that. As our conversation came to an end she closed by saying “I love you.” It was just what I needed to hear. Maybe someone you know needs to hear it too.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.

In the scheme of things, we expect to outlive our parents. It is in the natural order that we anticipate that our parents will die before us. And yet it seems that nothing prepares us for the loss – the void we feel following their deaths.

When my last parent died, I felt I had lost my buffer. Without my mom, there was no longer a layer that protected me. When she was alive, no matter what happened or what curve life threw my way, I had someone older and wiser to lean on and learn from. My mom was wise and she continually helped me put my life and experience in perspective. 

Many friends share the difficulty of caring for a mother or father who is sick and failing. Roles shift and the child becomes the caretaker. But even in sickness, a friend shared that she was able to sit close and lean her head on her mother’s shoulder. Just the very act was comforting, even though their roles had reversed.

It is during the role reversal that many of us grieve for the parent we have already lost. And we might think that in grieving and accepting the loss, we will be prepared for the finality of death. But many of us find that nothing prepares us for our parent’s death; especially our last parent.

The pain of losing a parent can be intense. I’ve heard this is true whether you had a good relationship or not. Most friends shared that the first year was the hardest. I found this true and was grateful as I moved into the second year following my mother’s death.

When my grief lingered, my husband encouraged me to find others to fill the void. “Look for someone older to establish a relationship,” he suggested. But I had lost more than my mother; within a year of her death, my last aunt died along with most of my mother’s close friends. I felt as if I lost an entire layer of my life.

So how did I move on? I did cultivate a stronger bond with my siblings and that helped me feel the continuity of family. But in my mother’s absence, I myself filled the void and took on her role. I learned how to comfort myself and my family. I became stronger and looked to myself for answers. Even today, if I have any doubts, I replay my mother’s messages over in my mind. She did her job well and I learned from the master. “Things have a way of working out,” she often said and you know what, they usually do.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
Copyright Legacy.com.  Used with permission.
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It doesn't matter how long it's been, the date a loved one died is a sad day. When that date occurs, however we choose to spend it, eventually we all remember and reflect on our loved one and the void their death created in our lives.

Grief is a lonely experience so it is very comforting when others remember our loss; even better when they share their memories. In another time I would have suggested we send a note acknowledging the loss, but in this day of social media and Facebook, there are easier ways to communicate our loss and engage others.

When the anniversary of my dear aunt approached, my cousin posted a wonderful photo of her and her mom and mentioned that it was the anniversary of her mom’s death. My cousin explained, “Most of my Facebook friends are either relatives or old friends who would have known my mom. So sharing a picture of us together, during a very happy time was a way to honor her memory in a happy way.”

Friends and family members immediately wrote loving messages on my cousin’s wall, detailing fond and specific memories of my aunt. Some posts acknowledged the loss and others reflected on personal qualities. My cousin found it all comforting and it eased her sadness on a difficult day.

Old photos trigger memories for all of us and Facebook makes them easy to share. I loved the photo of my cousin and aunt and it made me smile. It reminded me of the time I used a photo of my mother holding me as a baby to illustrate a Mother’s Day blog post. In my case a Facebook friend from high school wrote, “I remember your mom” and it made me feel good to know that she was remembered.

Not everyone is a fan of Facebook and mourning; the raw emotions connected to death can be hard to read. If a post of this nature makes you uncomfortable, it’s okay to ignore it. Or, you can simply connect by liking the post, or better yet, reaching out in person.

Whether you “like” it or not, Facebook is changing the way we mourn our losses.

​Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
Copyright Legacy.com.  Used with permission.

The Easter and Passover holidays are here and while many of us revel in the joy family traditions bring, for those grieving a loss, the holidays can hold little joy.

So what should we do for those we care about mourning a loss? Do we invite them to our Easter brunch or Seder? Send cards? Buy gifts? Try to cheer them up?

For starters, it’s important to understand that grief is very individual and runs its own course. It’s not something anyone can control and the bereaved need to mourn their loss at their own pace and in their own time. Holidays are a particularly difficult time because absences are acutely felt and holidays, with established traditions, demonstrate how much life has changed.

A widower, whose family hosted a holiday meal for friends, continued the tradition the first year after his spouse’s death. But he found it too painful and accepted an invitation the next year, changing the way his family celebrated the holiday. A widow who traditionally hosted the family holidays decided to leave town for the first holiday after her spouse’s death. Instead of taking care of the family with dinner and presents, she went to a spa and let someone take care of her. It gave her the space to recharge and rethink her role in her family and by the second year, she was ready to create new family traditions.

Your support, especially during the holidays, is important. While cards and gifts are thoughtful, your companionship might be the best gift of all. It’s helpful to initiate a discussion and ask the bereaved what traditional activities they’d like to participate in and what they might be comfortable doing. But only ask if you are willing to make changes to accommodate their feelings. They might like to stick with traditions or, they might like to create new ones. You’ll never know unless you ask.

​Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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Lending an ear might be the kindest thing you can do for someone grieving a loss. A week after my friend’s baby died, her mother-in-law appeared at her door. My friend told her she wasn’t up for a visit, but her mother-in-law assured her she would just sit and keep her company. And that’s what she did. She sat quietly in a chair near my friend. After a while, she fixed them some tea. My friend now relates that this visit was one of the kindest things anyone did after her baby’s death.

When we are mourning the loss of a loved one, we have a myriad of strong emotions; to heal, we need to articulate them. Grief seems to take over our bodies, and our feelings are neither orderly nor coherent. In this state, it’s quite common to repeat ourselves.

What mourners need most are listeners, and it can be hard to find them. We are a society of talkers, and impatient ones at that. When we hear a story the second or third time, we tend to lose patience with the speaker. And yet it’s in telling our story, over and over again, that we begin to make sense of it

So how can we more effectively listen and be present in a conversation with our friends and loved ones so they will open up and share their emotions?

• For starters, acknowledge that listening is a skill and like any other skill it requires practice to become proficient.

• While our nature is to talk, accept that to listen effectively, we need to be silent.

• Make a date to visit in person or chat with the bereaved on the telephone.

• Open the conversation with, “I’ve been thinking of you and wanted to see how you are doing today.”

• Now listen; you can prod the conversation along by nodding if you are in person or encouraging the conversation by acknowledging their feelings with, “I can understand,” or “that must be hard.”

• Listen intently by facing the speaker, leaving your hands in your lap, and making eye contact. Keep a neutral expression as you follow the conversation.

• Bear in mind that listening is the best gift you can give the bereaved.

• End the conversation without awkwardness by saying, “Let’s talk again soon.”
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The more you listen, the easier it becomes. And someday, you will need others to listen to you too.  

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don’t Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, now at a reduced price for e-books for “Illness & Death,” “Suicide,” “Miscarriage,” “Death of a Child,” “Death of a Stillborn or Newborn Baby,” “Pet Loss,” “Caregiver Responsibilities,” “Divorce” and “Job Loss.” All titles are in Amazon’s Kindle Store.

Adapted from legacy.com

We live in a multicultural age where many of us have family members from different faiths and nationalities. And yet when someone in our social circle or community dies and they’re from a different culture or faith, we often seem at a loss for what’s appropriate to do. If we ignore the religious and cultural rituals of the bereaved, we run the risk that our thoughtful gesture might cause confusion rather than solace.

For example, a friend was perplexed after his brother died. One of the many cards he received was a Mass card and it came from his brother’s colleague. My friend is Jewish and he didn’t know what a Mass card was and had no idea who to ask. Unless you are Catholic, you may not know what a Mass card is either. Members of the Catholic faith send Mass cards to let a bereaved family member know their loved one will be remembered and prayed for at a Catholic Mass. Mass cards can be purchased at a local parish but they are sometimes available by phone or online. The sender usually arranges for a date and time for a Mass to be said for the bereaved. While you don’t have to be Catholic for a Mass to be said for you, it is important to think how the bereaved recipient will feel getting a religious offering that is not of their faith. Or, like my friend, have no idea what the sympathy gesture represents.

I can remember how confused I was when attending my first visitation since my faith does not hold visitations nor do we have an open casket. The visitation was for a neighbor and I stood in line at the funeral home with another neighbor. I was able to ask what was expected and she quickly filled me in. When I approached the bereaved spouse, I took my cues. She was receiving visitors with her brother and she introduced me. I knew to express my condolences to them both and acknowledge the open casket to their left. After greeting a few other neighbors, I comfortably left the visitation.

While discussing this topic with another friend, she confided that her husband’s office made a mistake when a Jewish colleague’s spouse died. Not knowing Jewish mourning customs, the office sent flowers. It wasn’t until later that they learned that you do not send flowers when someone of the Jewish faith dies. Those who practice Judaism believe that flowers are for the living. It is more appropriate to honor the deceased by making a donation in their memory. 

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.​
Images via Wikimedia Commons, Cott 12


Copyright Legacy.com Used with permission

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The death of someone close to you can quite literally leave you feeling lost for words. How can you capture the depths of the grief you feel? How can you hope to contain all they meant to you and the love you feel for them in mere words?
 
That is why writing an epitaph for a loved one can feel like an impossible task. It isn’t just your own complex feelings you are trying to chisel into a permanent form. You are writing something that will speak for everyone who knew, loved and admired the deceased. You are trying to say something meaningful about their life, character and legacy in a few short lines while drafting something that will stand for decades, etched in stone for all to scrutinize.
 
It’s no wonder people find it hard to write an epitaph for the headstone or memorial plaque or why so many people turn to the many lists of suitable quotations available online and simply choose one. There is nothing wrong with borrowing well-known lines crafted by great wordsmiths, but the key question is, does it capture what you want to say about your loved one? Is it personal enough?
 
Writing an epitaph for someone you care dearly about and have lost is possibly the hardest thing you’ll ever have to write. Here are some tips for how to approach it.
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1. Take your time
Good writing in any form is never something you should rush. Whether you are writing the words for an epitaph yourself or choosing a relatable quotation, don’t just settle for the first thing you come up with. The last thing you want to do is get that sinking feeling of regret once the words have already been inscribed in stone. Give yourself plenty of time. If you are struggling with what to write, don’t push it. Give yourself space to mull over ideas, jot down a few, read them back and see how they work. Keep coming back to the task with fresh eyes, and only settle for a final version once you are sure.

2.  Get other people involved
Writing an epitaph does not have to be a solitary task. Bouncing ideas off people who also knew and cared for the deceased is strongly recommended for two reasons. One is that we all write better when we share ideas and get feedback and advice from others. It helps us to get out of the dreaded mental cage that is ‘writer’s block’ and means we can confirm or dismiss our own nagging doubts or hunches through another’s assessment. Secondly, an epitaph is a communal experience, something that stands as a memorial to a person in a public place, for everyone to share. People who knew the deceased all have an interest in the best words that will resonate with their both their memories and feelings, a challenging task if you try to go it alone.
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3.  Write for the loved one you have lost
Finally, perhaps the best piece of advice for anyone tackling this difficult task is to start off by thinking, “What would they have wanted?” This might make the complex task more straightforward. If, for example, they had a favorite author, poet, poem, or song then a first step is to consider quoting from that person or piece of work. If they were religious, perhaps a quotation from scripture would be most appropriate.
 
If none of this applies, the next thing is to consider what is most memorable about the person, and what they would want to be remembered for. If they had particularly strong views or values, these could form your subject matter. If they were well known for a passion in life, an area of expertise, or work they dedicated themselves to, that could also be your cue.
 
Whichever approach you choose, perhaps the best guiding criteria is this - sum up, in little more than a couple of lines, the core essence of what that person meant to you, their family and friends, and the difference they made in the world. It’s not easy, but it’s a chance to honor their memory in a powerful and meaningful way.
 
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A neighbor wonders, “Is it too late to send a condolence note six months after a death?” I’m not aware of a statute of limitations when it comes to condolence notes, but how late is too late? Is it appropriate to send a note six months or even one year after a death?

One bereaved friend says it is never too late to express your condolences. “Your loved one is in your heart and mind every day and it is comforting to know that someone else is also thinking of them.”

Treat each case individually. Have you known about the death for many months and procrastinated? Or, did you just learn of a death, for example a high school or college friend, and wish to contact the parents or sibling(s)? Evaluate each case on its own merit. You might ask yourself, “What is it I want to say and what makes me want to reach out?”

The following example is a belated sympathy note you might write for a former classmate that died seven months ago:

Dear Mr. and Mrs. Hiller,

Please accept my apology for this delayed note, but I just learned of Paul’s death. I was unaware he was ill and I’m terribly saddened to hear of his untimely death. You both have my deepest sympathy.

Paul was an extraordinarily special person who touched many lives. I was so lucky to have him as a roommate freshman year and he made my transition to college much easier. We supported each other through many challenges and I’ll always be grateful for the integral part Paul played in my life.

Despite living on opposite coasts, Paul and I managed to retain our friendship and when we had time to spend together, it was if no time had elapsed between visits. I will miss our conversations and visits, but cherish all my memories.

You were wonderful parents and I always enjoyed your campus visits. You and Paul made a difference in my life and I will continue to keep you in my thoughts and prayers.

Warm regards,

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.​