What can you do when a child dies and you want to keep their memory alive? That's what one mom asked. She was deep in grief and she didn’t want her little girl forgotten. She wanted her daughter to remain a part of her life, but she was in so much pain, she couldn't figure out how to do it.

When our son and daughter died in infancy, my husband and I also searched for ways to remember and honor their memory. We donated a rocking chair to the children's hospital where they were treated because there were never enough rocking chairs. It bore a plaque that stated it was in our children's memory and the doctors told us that they thought of us whenever they used the chair. We also donated children's books to a library and had a label affixed in memory of our children. And we  established and donated to a research fund at the hospital where they were treated.

In Elizabeth Edwards' book, "Saving Graces," she shares a number of things she did to keep her teenage son Wade's memory and spirit alive. She donated funds to create a computer lab in his memory at a local school and she also volunteered there. To remember Wade on the first anniversary of his death, she worked with a local ice cream store and prepaid for a number of cones. She then printed vouchers for a free ice cone in Wade’s memory that she distributed to children on the anniversary of his death.

A reader shared something similar; she ordered from a fast food restaurant and when it was time to pay, she was told her bill had been paid for. She was given a certificate that said she had been gifted with a random act of kindness in memory of a deceased child. It included a website that was a memorial to the child. The same reader shared that a friend’s family made magnets to remember their beloved daughter and sister. They chose a quote: “Remember Cathy and live life with a shout not a whisper.” They had the quotes printed on regular printer paper and used magnet kits purchased at office supply stores. Family members keep the magnets on their refrigerators and it gives them an opportunity to think and talk about Cathy.

If you, too, are aware of creative ways to keep your loved one’s memory alive, please share them with us.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, now available as e-books for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store

I thought I knew everything there was to know about grief. After all, I’d faced some terrible losses by my early thirties. And yet my mom’s death really shook me. The grief and sense of loss was devastating and I found it incredibly hard to pull myself together that first year.

From my experience, I’ve learned that every loss is different and one loss doesn’t necessarily prepare you for the next. Unlike other life experiences, the more practice you have doesn’t make you any more competent at coping nor does it make it easier. Grief isn’t like any other life event. It doesn’t matter how many times you go through it; each time is unique and each loss leaves a different void in your life.

That’s just one good reason to never say to the bereaved, “I know how you feel.” Because you can’t possibly know how someone feels. Just because you lost a mother, a child, or a spouse, your loss is unique to you. None of us knows the personal history or relationship between the deceased and the bereaved and that unknown plays a big factor into the grieving process.

Each of us grieves in our own time and in our own way. And if you are to heal, you must fully mourn your loss. It’s hard to see someone in so much pain and I think that’s the reason many people shy away from the bereaved. But you can’t hurry someone through the mourning process. What you can do is be a friend. Stay the course, listen when they need to talk, and remain by their side. Isn’t that what you’ll want someone to do for you?

Do you need to write a condolence note? "It's not always necessary," says Robbie Miller Kaplan, condolence expert.

One of the questions I’m most frequently asked is, “How do I write a sympathy note?” Maybe the question you should be asking is: "Do I need to write a note of sympathy?"

For example, the father of a dear friend died. My friend was out of town when I heard the news and I reached her by phone. We talked for half an hour and she shared that after a long illness, she’d made peace with her dad’s death. I called again and we spoke after the funeral. I invited her and her husband for dinner the night they returned home and she accepted. After speaking with her at length and extending my sympathy over a home-cooked meal, it felt unnecessary to write a personal condolence note, and I didn’t.

A few weeks ago I attended the funeral of a friend’s sister. I had an opportunity to express my condolences after the service. My friend hugged me tight and I knew that the physical support was a comfort. I attended a Shiva the following night; a Shiva is a Jewish ritual of mourning where family members and friends congregate to comfort the mourners. I then sent a donation in memory of my friend’s sister to the organization she’d designated. After all these expressions of sympathy I felt a sympathy note was not warranted.

I don’t suggest a blanket approach when it comes to sympathy. Each loss is unique and it's appropriate to make a personal decision on how best to support friends and loved ones. While I believe it’s always appropriate to write a note of sympathy, there are times when our actions are an expression of our condolences and writing a note isn’t necessary.
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My friend’s dad died several years ago but she thinks of him often; his golf hat and golf clubs are a constant reminder. She stores them where they’re visible and she smiles when she walks by. A cousin wore his dad’s coat the first winter following his father’s death and a friend found great comfort using her mom’s handbag while she grieved her loss.

These stories made me think of my grandma. She was constantly in the kitchen and she always wore an apron. I wear an apron too and every time my hands reach behind to tie the bow, I think of my grandma. And I’ve continued her legacy by giving every family member an apron.

These tangible reminders are what keep our loved ones close and a continued part of our lives.

I was reminded of this when we recently celebrated my daughter’s birthday at a restaurant. All grown up, I was surprised she wanted us to sing the family birthday song. The song dates back to my mom’s camping days. She made it a part of our family’s celebrations and I’ve passed it on to mine. My husband, daughter, and I tried to sing quietly, clinking our glasses on cue. I thought how special it was that my mother’s legacy is still very much a part of our lives and I have every confidence that my daughter will pass it on to another generation.

Here are some ways to keep your memories alive, not just for you but for generations to come:

1. Display photographs where you can often see them. And use them as a springboard in telling stories to other family members and friends.

2. Prepare and integrate family recipes into your daily life and holidays and let everyone know their origin.

3. Offer copies of your loved one’s recipes. When I share a recipe from my mom, I always put her name in the recipe title and it gives me added pleasure. And I have recipes in my personal cookbook that bear the name of my friends’ loved ones.

4. Use a family heirloom, such as a serving piece, at holiday gatherings, reminding your family of its history and all the occasions it’s served.

5. Pass on family heirlooms to family members who will use and treasure both the item and the memory.

6. Tell stories and tell them often. Your personal stories will become part of your family’s history.

7. Copy documents, such as passports, naturalization papers, letters, marriage, and death certificates. Distribute them to other family members to preserve and cherish your loved ones.

8. Document personal history and memories, creating and preserving your family's story, to be passed down to generations to come.

My grandma died at 97 and I was heartbroken. It was partially because she helped raise me and I adored her, but it was also unexpected.

“Unexpected?” you might say, and some people did. But she didn’t die at an age that was expected of her generation. She had outlived so many peers and younger relatives, I was sure she would live to be 100.

What difference should it make how old someone is when they die? Shouldn’t we extend to the bereaved the same sympathy and level of support, no matter how old or young the deceased?

In retrospect, I didn’t get much sympathy when my grandma died. One colleague said upon hearing of her death and her age, “Didn’t you expect her to die Robbie?”

Just because someone has lived a long life, does that mean the loss is any less painful? No matter how old someone is when they die, the bereaved deserve the same consideration you would extend to anyone who has lost a loved one. Age doesn’t diminish the pain of loss and the mourning process is still the same.

​Photo courtesy of author

When friends and loved face difficult times we offer support. But what happens when you live far away? Do you explore alternative ways to extend support or tell them, “I wish I lived closer so I could be supportive.”  

There’s much you can do to show support from afar, and you can still make a difference in helping friends and loved ones deal with illness and loss. What you choose to do depends on your willingness to be involved and the needs or desires of your loved one.

Here are some ideas of what’s worked for others:

1. Take your cues on telephone calls as they might disturb both privacy and routines. Ask, “Is it okay if I call on Sunday? What would be a good time?” And then make sure you do call so they’re not waiting and disappointed.

2. If it’s okay to call, you might choose a day of the week and a specific time, checking in weekly to let them know they are in your thoughts.

3. If they prefer you not call, use email or text as a way to communicate. It’s not intrusive and it allows the recipient to read and respond at their leisure. And it also lets them know they’re not forgotten.

4. Ask if there’s something specific you can do to help; you can conduct online research or ask for a contact list so you can call others with updates.

5. Mail a package of goodies every other week or once a month. You can get a small, flat rate box from the postal service and fill it with homemade or store bought cookies or treats.

6. Ask if there is a favorite take-out food outlet or use an app to locate nearby restaurants that deliver. Buy a gift card for a dinner; its one less night they have to worry about a meal.

7. There are many businesses you can find online that ship meals and other food products. You can order a dinner or brunch, gift baskets, breads, fruits, and pretty much anything else you can imagine. 

8. Many websites offer online gift cards that they will send by email, allowing your recipient to select items themselves that would be helpful.

You are only limited by your imagination. The effort you make will mean so much to someone feeling so alone. And you’ll feel good in the process.

The words sympathy and empathy are often thought to be the same, and yet they are distinct expressions.

In times of death, we often extend sympathy by sharing our sorrow for what’s happened. Sympathy cards are often synonymous with condolence messages. When offering sympathy, we’re expressing concern for another’s feelings. Sympathy cards, condolence notes, phone calls, e-mails, meals, and offers of assistance are all expressions of sympathy.

But you don’t offer empathy, you feel it. Empathy is the act of putting yourself in someone else’s shoes. It’s trying to imagine: “How would I feel if this happened to me?” And it’s the ability to act on those feelings. When being empathetic, we extend our concern by offering compassion so the bereaved feel validated; that someone has a sense of what has happened and how they might be feeling.

I think it’s easier to extend sympathy. We all know to attend the funeral, participate in mourning rituals, send a condolence card, make a donation, and keep in touch. Empathy is harder; it’s taking the time to think carefully while trying to understand how you might feel if this happened to you and what might bring you comfort.

Listening is a good example of empathy and we all know how difficult it is to simply pay close attention to what is being said, without adding our personal feelings or thoughts. It takes patience to hear the same story over and over again, but it is an empathetic and meaningful thing to do.

When I think back to some of the stories that the bereaved have shared, it’s easy to discern the differences. One mother wrote that at her child’s funeral, she sat all by herself with her surviving child; everyone else, including her ex-husband, sat behind her. If someone had taken a seat next to her, that would have been empathetic. A grieving daughter shared that she had to make the arrangements for her father’s funeral and reception by herself. Relatives weren’t happy with her choices and complained to her at a time of painful loss. Empathetic folks would have helped; those that couldn’t help would have accepted what she was capable of doing and extended comfort.

We’ll all experience loss: Would you prefer someone extend you sympathy or empathy?

A member of my community took his life. It was a sudden and traumatic loss and while some people treated his widow with kindness, she shared that she was unprepared for the hurtful actions of others. For example, she was walking in our small town one morning when she saw a friend walking towards her; the friend saw her too, and she quickly crossed the street to avoid her.

A colleague also shared a hurtful experience following the suicide of her physician brother. Though she was just a child, she vividly remembers the sound of her neighbor’s footsteps as she crossed their wooden porch. When her mother answered the loud knock, the neighbor asked, “Jean, how’d he do it?”

It’s shocking to hear that someone has taken their life but even more shocking to learn that people do not give the bereaved the same support they give for other deaths. Why should we shy away from someone who is grieving just because their loved one took their life? As one widow stated, “My husband was a good man and lived a good life; he just chose to end it badly.”

When you learn that someone has died and the cause of death is suicide, please do the same things for the bereaved that you would do to comfort and support anyone that has experienced a death. They’ll need your support now and for a long time to come. It’s just the right thing to do.


photo credit: blavandmaster: www.flickr.com/photos/: The gap via photopin.com

When faced with illness and death, It’s easy to feel isolated; as if you’ve checked out and the rest of the world is moving on without you. Small remembrances can bring you back into the world and mean a great deal.

I know this from firsthand experience. During a difficult convalescence, I became my mom's caretaker. The hours and days seemed to stretch so I created a ritual. Each afternoon around three o’clock I went to the mailbox and retrieved the mail. I’d sit with my mom in her family room and I would separate out the notes and cards. I’d open them, read them aloud, and we’d pass them back and forth, all the while talking about the thoughtful friends and family members who sent them. This ritual broke up our long afternoon and helped us feel more in touch with the world.

Since then, I make it a habit to send notes for just about any reason. I like to connect whether someone is sick, bereaved, facing a rough patch, or did something kind for me.

Recently, I spoke to several friends who have become caregivers to parents in their 90’s. They shared some of the difficulties, fears, and blessings of taking care of parents who can no longer manage on their own. One of my friends mentioned that it’s very helpful for others to remember her mom, even with something as simple as a note.

While I don’t know these moms personally, I know their daughters and I decided to write to two of the moms. I faced the dilemma; what do you write about when you don’t know the recipient? So I shared with the moms what I did know; that they had done a terrific job raising wonderful daughters and I’m very lucky to have them as friends. The notes didn’t take long to write, but they had big impact. Here is one of the responses I received:

“The sweet note that you wrote to my Mom arrived yesterday afternoon.  To be honest, she was a little confused by it, since she doesn’t remember who you are.  But I felt your love and kindness in every word and appreciated it more than you could know. Thanks for being such a dear friend.”

See if you can find a few minutes to write a note and make someone’s day. It’s time well spent!

It’s hard to know how to help the bereaved so friends and loved ones might think it appropriate to ask the bereaved to call if they need anything. While the sentiment is sincere, asking, “Please call me,” places a burden on someone grieving a loss; someone who can barely muster the energy to get out of bed in the morning.

The bereaved won’t call. Mourners are too drained to take the initiative, don’t know what to ask for, or don’t know what someone is willing to do. And what if the bereaved do take the initiative to call and ask for help? Chances are friends or loved ones won’t be available exactly when assistance is needed. And the last thing someone grieving a loss needs is to ask for help and be turned down.

So how do friends and loved ones reach out and extend the needed support?

1. Offer something that’s comfortable for you to do. Suggest dropping off a dinner on Thursday or Friday and ask, “Which day is best?” One friend makes a point of calling before heading out to the grocery or pharmacy to see if the bereaved has errands that she can run with her own.  

2. Make your offer specific.  For example, communicate which day you have free time and volunteer to come visit, help, or run an errand. One friend made a standing offer of two free hours every Tuesday, helping the bereaved organize the mail and answer correspondence. Another friend stayed in the house and watched the children for a few hours, allowing the bereaved uninterrupted time to handle chores.

3. If doing something anonymous is more comfortable, drop off a gift. Neighbors grieving a loss were appreciative of a dozen bagels left on their doorstep. Another friend was touched to arrive home and find a home-baked banana bread in the mailbox.

The bereaved will need much support in the short- and long-term. Whatever specific help you can extend will be appreciated.