One of the questions I’m most frequently asked is, “How do I write a sympathy note?” Maybe the question you should be asking is: "Do I need to write a note of sympathy?"

For example, the father of a dear friend died. My friend was out of town when I heard the news and I reached her by phone. We chatted for some time and she shared that after a long illness, she’d made peace with her dad’s death. I called again after the funeral and we spoke. I invited her and her husband for dinner the night they returned home and she accepted. After speaking with her at length and extending my sympathy over a home-cooked meal, it felt unnecessary to write a personal condolence note, and I didn’t.

A few weeks ago I attended the funeral of a friend’s sister. I had an opportunity to express my condolences after the service. My friend hugged me tight and I knew that the physical support was a comfort. I attended a Shiva the following night; a Shiva is a Jewish ritual of mourning where family members and friends congregate to comfort the mourners. I then sent a donation in memory of my friend’s sister to the organization she’d designated. After all these expressions of sympathy I felt a sympathy note was not warranted.

I don’t suggest a blanket approach when it comes to sympathy. Each loss is unique and it's appropriate to make a personal decision on how best to support friends and loved ones. While I believe it’s always appropriate to write a note of sympathy, there are times when our actions are an expression of our condolences and writing a note isn’t necessary.
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Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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Nothing prepares us for difficult news. Friends or loved ones may say, “I have something I need to tell you,” or, “I wish I could tell you this in person.” When we hear these words, most of us understand we’re going to learn something that’s not easy to hear.

Cancer is a scary thing. Even with medical advances and longer life spans, we still fear the word cancer. And that’s not the only disease that frightens us. What do you say when a friend or loved one shares, “I’ve been diagnosed with cancer (or some other difficult illness)?”

Most likely, you’re caught by surprise. So you may respond honestly, “I’m shocked as you must be. I don’t know anything about this cancer (or other illness).” That leaves the door open for your friend or loved one to explain things. While they’re talking, you should have enough time to get your bearings. When there is a lull in the conversation, you might ask, “How are you doing with all of this?”

What doesn’t help? Crying or showing your distress. Your friend or loved one is dealing with their own emotions and fears; it’s not their job to comfort you. This is one of those times when you need to gather your strength and put on a strong front. Shed your tears in private and confide your fears to someone else.

When the news is shocking we must stand tall. And lend our strength to the loved ones that need it.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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It’s difficult to witness the physical and mental decline of a friend or loved one with a debilitating illness. In fact, it’s hard not to grieve while they are still alive, as responsibilities and relationships shift and lives change. Some might think that death would be a relief and grief shortened, but that’s not often the case.

My mother declined over a period of 18 months, and during that time, our roles steadily reversed. I loved her dearly, relying on her strength, and I grieved for her as she retreated from my life. Following surgery, she bravely and with great determination fought her way to recovery and amazingly flew by herself first west and then north for family visits. She died just three months after her visit with me.

The morning after her funeral, my first emotion was relief: I would no longer have to worry. No more frequent phone calls or arguments as I pleaded with her to forgo habits and activities that put her at risk. That relief quickly mushroomed into overwhelming grief, and it would take me time to learn how to live without her.

One friend had a different experience. She shadowed her parents during the year her father bravely fought cancer and again the following year when her mother’s cancer spread. By the second funeral,  she felt numb. Surely she grieved in those early days as she and her siblings settled the family estate, but she shared that she had done most of her grieving while her parents were still alive.

Another friend’s mother had dementia, and it robbed her of seven years of her life. Her mom’s decline was excruciating to watch. While driving her mom to the doctor one day, my friend’s mother asked, “Are you my mother or my daughter?” My friend lost control of the car and hit a parked car. After that incident, my friend prayed that her mom would pass away and find some peace. When the day finally came and her mother died, my friend was inconsolable. She grieved deeply until her own death, just eighteen months later.

Grief is such a personal experience. We all grieve differently based on our personalities, relationship with the deceased, life experiences, and probably a host of other factors. And we grieve in our own time. Just because we have a warning that a loved one will die doesn’t mean we are prepared for the loss. No matter the relationship or the age, few people are ready to say goodbye. Each of us needs the time, space, and extended support to heal and, hopefully, find peace. 

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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Photo: Magdalena Roeseler via photopin

​Copyright Legacy.com Used with permission

We are living in strange times. You might wonder how you can possibly make a difference in the life of someone dealing with a major disappointment, frightening health issue, medical testing, illness or treatment, or mourning the death of their loved one. And yet there is something powerful you can do that costs nothing but your time. One of the greatest gifts you can give someone facing difficulty is the willingness to listen.

Listening doesn't come easy. It is a skill, just like speaking and writing, and like any skill, you need to practice: The more you practice, the better you become.

We each have the ability to give this all-important gift – our time and attention. Here are some strategies to help you become a better listener: 

1. Choose a private and comfortable place to talk. It could be on the phone, FaceTime, Zoom, Skype or any other mutual option.

2. Disregard your own feelings and thoughts and focus solely on the speaker.

3. Look directly at the speaker, if appropriate.

4. Avoid interruptions and don't talk.

5. Demonstrate warmth in your voice and your facial expressions.

6. Change position if you find your mind wandering or feel you are slipping away. 

7. Stay calm and be patient. 

8. Keep in mind that your attentive listening is better than anything you could possibly say.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.

​Most people would like some help when it's  time to write a sympathy note. As one friend puts it, "It’s very difficult to figure out what to say to someone experiencing such deep sorrow."

The bereaved do appreciate the caring sentiment these notes convey and they play an essential role in communicating our condolences. While it’s important to craft a comforting message, it feels as if there is too much emphasis placed on a written note rather than the personal extension of condolences and support extended to the bereaved.

Many bereaved share how touched they are by notes and personal remembrances from friends, loved ones, neighbors, and colleagues. These messages are often savored, read, and re-read during the period of mourning. But the bereaved also share that the most meaningful expressions of sympathy are often verbal and face-to-face communications in the weeks and months following a death. This is a sad and often lonely period when physical presence is often scarce.

So instead of placing so much importance on a sympathy note, let’s focus our attention on being present in the life of the bereaved, well past the early weeks following a loved one’s death. Do write a meaningful note, sign an online guest book, and post on a Facebook page, sharing your stories and old photos that make the deceased present once again to those who loved and cherished them. But don’t stop there. The pandemic has made everyone feel isolated, and the bereaved more so. Send a “thinking of you” card, a personal note, an email message, a text, or a Facebook poke. Phone to check in and see how they are doing. Suggest a date for a social-distance walk, coffee, visit, or meal. Invite them to join you for a picnic or dinner at an appropriate place. 

Caring condolence notes are a great start, but once they’re mailed, your job isn’t done. Let your thoughtfulness extend beyond the written word and your kindness will make a profound difference.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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Adapted from legacy.com All rights reserved.

I’m reading a murder mystery and the victim is a male adolescent. A group of parents whose children were friends with the victim meet to console one another. One parent asks, “Has anyone been in touch with his parents?” Other parents respond, “No. What could we possibly say?”

While this might be fiction, the dilemma is not. Many people shy away from the bereaved, or even the sick, because they don’t know what to say. Or, they stay away for fear they’ll say the wrong thing.

If you worry about saying the wrong thing, your fears are justified. Judging from the comments I receive, people frequently say inappropriate things to the sick and bereaved. I sometimes wonder why or how people could possibly say such insensitive things. That is, until I find myself once again in their shoes.

It’s natural to want to console and comfort but this does not come easy when hearing shocking news. And bad news is always shocking because we’re never prepared to hear it. A neighbor’s cancer diagnosis, a baby’s death before birth, a friend’s spouse who dies suddenly, or a loved one requiring emergency surgery. The unexpected can leave me grasping for words. 

So what do I do and what might help you when faced with terribly sad and shocking losses? I stop, I focus, and I think before I speak. If I’m face-to-face, I might extend my hand in comfort or give a hug. I might say, quite truthfully, “I’m so sorry,” with an emphasis on the word “so.” I might ask how I can be of help or offer to do something specific, such as making some calls or sending emails to notify others. Before I say anything else, I give myself the time to absorb and process the news.
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The one thing I find that truly helps is to let someone know I care. And not too long ago, when I needed support, a dear friend did just that. As our conversation came to an end she closed by saying “I love you.” It was just what I needed to hear. Maybe someone you know needs to hear it too.

Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.

It doesn't matter how long it's been, the date a loved one died is a sad day. When that date occurs, however we choose to spend it, eventually we all remember and reflect on our loved one and the void their death created in our lives.

Grief is a lonely experience so it is very comforting when others remember our loss; even better when they share their memories. In another time I would have suggested we send a note acknowledging the loss, but in this day of social media and Facebook, there are easier ways to communicate our loss and engage others.

When the anniversary of my dear aunt approached, my cousin posted a wonderful photo of her and her mom and mentioned that it was the anniversary of her mom’s death. My cousin explained, “Most of my Facebook friends are either relatives or old friends who would have known my mom. So sharing a picture of us together, during a very happy time was a way to honor her memory in a happy way.”

Friends and family members immediately wrote loving messages on my cousin’s wall, detailing fond and specific memories of my aunt. Some posts acknowledged the loss and others reflected on personal qualities. My cousin found it all comforting and it eased her sadness on a difficult day.

Old photos trigger memories for all of us and Facebook makes them easy to share. I loved the photo of my cousin and aunt and it made me smile. It reminded me of the time I used a photo of my mother holding me as a baby to illustrate a Mother’s Day blog post. In my case a Facebook friend from high school wrote, “I remember your mom” and it made me feel good to know that she was remembered.

Not everyone is a fan of Facebook and mourning; the raw emotions connected to death can be hard to read. If a post of this nature makes you uncomfortable, it’s okay to ignore it. Or, you can simply connect by liking the post, or better yet, reaching out in person.

Whether you “like” it or not, Facebook is changing the way we mourn our losses.

​Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
Copyright Legacy.com.  Used with permission.

The Easter and Passover holidays are here and while many of us revel in the joy family traditions bring, for those grieving a loss, the holidays can hold little joy.

So what should we do for those we care about mourning a loss? Do we invite them to our Easter brunch or Seder? Send cards? Buy gifts? Try to cheer them up?

For starters, it’s important to understand that grief is very individual and runs its own course. It’s not something anyone can control and the bereaved need to mourn their loss at their own pace and in their own time. Holidays are a particularly difficult time because absences are acutely felt and holidays, with established traditions, demonstrate how much life has changed.

A widower, whose family hosted a holiday meal for friends, continued the tradition the first year after his spouse’s death. But he found it too painful and accepted an invitation the next year, changing the way his family celebrated the holiday. A widow who traditionally hosted the family holidays decided to leave town for the first holiday after her spouse’s death. Instead of taking care of the family with dinner and presents, she went to a spa and let someone take care of her. It gave her the space to recharge and rethink her role in her family and by the second year, she was ready to create new family traditions.

Your support, especially during the holidays, is important. While cards and gifts are thoughtful, your companionship might be the best gift of all. It’s helpful to initiate a discussion and ask the bereaved what traditional activities they’d like to participate in and what they might be comfortable doing. But only ask if you are willing to make changes to accommodate their feelings. They might like to stick with traditions or, they might like to create new ones. You’ll never know unless you ask.

​Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, available in ebooks for "Illness & Death," "Suicide," "Miscarriage," "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store.
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