When friends and loved face difficult times we offer support. But what happens when you live far away? Do you explore alternative ways to extend support or tell them, “I wish I lived closer so I could be supportive.”  

There’s much you can do to show support from afar, and you can still make a difference in helping friends and loved ones deal with illness and loss. What you choose to do depends on your willingness to be involved and the needs or desires of your loved one.

Here are some ideas of what’s worked for others:

1. Take your cues on telephone calls as they might disturb both privacy and routines. Ask, “Is it okay if I call on Sunday? What would be a good time?” And then make sure you do call so they’re not waiting and disappointed.

2. If it’s okay to call, you might choose a day of the week and a specific time, checking in weekly to let them know they are in your thoughts.

3. If they prefer you not call, use email or text as a way to communicate. It’s not intrusive and it allows the recipient to read and respond at their leisure. And it also lets them know they’re not forgotten.

4. Ask if there’s something specific you can do to help; you can conduct online research or ask for a contact list so you can call others with updates.

5. Mail a package of goodies every other week or once a month. You can get a small, flat rate box from the postal service and fill it with homemade or store bought cookies or treats.

6. Ask if there is a favorite take-out food outlet or use an app to locate nearby restaurants that deliver. Buy a gift card for a dinner; its one less night they have to worry about a meal.

7. There are many businesses you can find online that ship meals and other food products. You can order a dinner or brunch, gift baskets, breads, fruits, and pretty much anything else you can imagine. 

8. Many websites offer online gift cards that they will send by email, allowing your recipient to select items themselves that would be helpful.

You are only limited by your imagination. The effort you make will mean so much to someone feeling so alone. And you’ll feel good in the process.

The words sympathy and empathy are often thought to be the same, and yet they are distinct expressions.

In times of death, we often extend sympathy by sharing our sorrow for what’s happened. Sympathy cards are often synonymous with condolence messages. When offering sympathy, we’re expressing concern for another’s feelings. Sympathy cards, condolence notes, phone calls, e-mails, meals, and offers of assistance are all expressions of sympathy.

But you don’t offer empathy, you feel it. Empathy is the act of putting yourself in someone else’s shoes. It’s trying to imagine: “How would I feel if this happened to me?” And it’s the ability to act on those feelings. When being empathetic, we extend our concern by offering compassion so the bereaved feel validated; that someone has a sense of what has happened and how they might be feeling.

I think it’s easier to extend sympathy. We all know to attend the funeral, participate in mourning rituals, send a condolence card, make a donation, and keep in touch. Empathy is harder; it’s taking the time to think carefully while trying to understand how you might feel if this happened to you and what might bring you comfort.

Listening is a good example of empathy and we all know how difficult it is to simply pay close attention to what is being said, without adding our personal feelings or thoughts. It takes patience to hear the same story over and over again, but it is an empathetic and meaningful thing to do.

When I think back to some of the stories that the bereaved have shared, it’s easy to discern the differences. One mother wrote that at her child’s funeral, she sat all by herself with her surviving child; everyone else, including her ex-husband, sat behind her. If someone had taken a seat next to her, that would have been empathetic. A grieving daughter shared that she had to make the arrangements for her father’s funeral and reception by herself. Relatives weren’t happy with her choices and complained to her at a time of painful loss. Empathetic folks would have helped; those that couldn’t help would have accepted what she was capable of doing and extended comfort.

We’ll all experience loss: Would you prefer someone extend you sympathy or empathy?

A member of my community took his life. It was a sudden and traumatic loss and while some people treated his widow with kindness, she shared that she was unprepared for the hurtful actions of others. For example, she was walking in our small town one morning when she saw a friend walking towards her; the friend saw her too, and she quickly crossed the street to avoid her.

A colleague also shared a hurtful experience following the suicide of her physician brother. Though she was just a child, she vividly remembers the sound of her neighbor’s footsteps as she crossed their wooden porch. When her mother answered the loud knock, the neighbor asked, “Jean, how’d he do it?”

It’s shocking to hear that someone has taken their life but even more shocking to learn that people do not give the bereaved the same support they give for other deaths. Why should we shy away from someone who is grieving just because their loved one took their life? As one widow stated, “My husband was a good man and lived a good life; he just chose to end it badly.”

When you learn that someone has died and the cause of death is suicide, please do the same things for the bereaved that you would do to comfort and support anyone that has experienced a death. They’ll need your support now and for a long time to come. It’s just the right thing to do.


photo credit: blavandmaster: www.flickr.com/photos/: The gap via photopin.com

When faced with illness and death, It’s easy to feel isolated; as if you’ve checked out and the rest of the world is moving on without you. Small remembrances can bring you back into the world and mean a great deal.

I know this from firsthand experience. During a difficult convalescence, I became my mom's caretaker. The hours and days seemed to stretch so I created a ritual. Each afternoon around three o’clock I went to the mailbox and retrieved the mail. I’d sit with my mom in her family room and I would separate out the notes and cards. I’d open them, read them aloud, and we’d pass them back and forth, all the while talking about the thoughtful friends and family members who sent them. This ritual broke up our long afternoon and helped us feel more in touch with the world.

Since then, I make it a habit to send notes for just about any reason. I like to connect whether someone is sick, bereaved, facing a rough patch, or did something kind for me.

Recently, I spoke to several friends who have become caregivers to parents in their 90’s. They shared some of the difficulties, fears, and blessings of taking care of parents who can no longer manage on their own. One of my friends mentioned that it’s very helpful for others to remember her mom, even with something as simple as a note.

While I don’t know these moms personally, I know their daughters and I decided to write to two of the moms. I faced the dilemma; what do you write about when you don’t know the recipient? So I shared with the moms what I did know; that they had done a terrific job raising wonderful daughters and I’m very lucky to have them as friends. The notes didn’t take long to write, but they had big impact. Here is one of the responses I received:

“The sweet note that you wrote to my Mom arrived yesterday afternoon.  To be honest, she was a little confused by it, since she doesn’t remember who you are.  But I felt your love and kindness in every word and appreciated it more than you could know. Thanks for being such a dear friend.”

See if you can find a few minutes to write a note and make someone’s day. It’s time well spent!

It’s hard to know how to help the bereaved so friends and loved ones might think it appropriate to ask the bereaved to call if they need anything. While the sentiment is sincere, asking, “Please call me,” places a burden on someone grieving a loss; someone who can barely muster the energy to get out of bed in the morning.

The bereaved won’t call. Mourners are too drained to take the initiative, don’t know what to ask for, or don’t know what someone is willing to do. And what if the bereaved do take the initiative to call and ask for help? Chances are friends or loved ones won’t be available exactly when assistance is needed. And the last thing someone grieving a loss needs is to ask for help and be turned down.

So how do friends and loved ones reach out and extend the needed support?

1. Offer something that’s comfortable for you to do. Suggest dropping off a dinner on Thursday or Friday and ask, “Which day is best?” One friend makes a point of calling before heading out to the grocery or pharmacy to see if the bereaved has errands that she can run with her own.  

2. Make your offer specific.  For example, communicate which day you have free time and volunteer to come visit, help, or run an errand. One friend made a standing offer of two free hours every Tuesday, helping the bereaved organize the mail and answer correspondence. Another friend stayed in the house and watched the children for a few hours, allowing the bereaved uninterrupted time to handle chores.

3. If doing something anonymous is more comfortable, drop off a gift. Neighbors grieving a loss were appreciative of a dozen bagels left on their doorstep. Another friend was touched to arrive home and find a home-baked banana bread in the mailbox.

The bereaved will need much support in the short- and long-term. Whatever specific help you can extend will be appreciated.

Every Memorial Day, I look for red poppies; the crepe paper variety, sold by veterans. I usually find mine outside a grocery store. And I wear it all day.

The poppies evoke such a special time in my life that I usually find a visible place to display them long after the holiday. And when I see one around the house, it brings back vivid memories of my father and the Memorial Days we shared while I was a little girl.

My dad was a veteran of World War II and after his discharge was active in the local Veterans of Foreign War (VFW) post. Our local VFW sponsored our town’s Memorial Day parade. I never got to watch the parade; I got to participate in it.

Each year, my father drove a car with a veteran from World War I. It was a tribute for the veterans but also special for me; I got to ride in the back seat. Our small town put on quite a parade and I felt fortunate to be part of it.

After the parade, my father took me and my two siblings back to the VFW post. We’d play softball out back and there was always a cookout. I don’t know why, but my mom stayed home. This was a special opportunity for us three kids to have time with our dad; nowadays we would call it quality time. Years later, it was all the more poignant after his early death.

So every Memorial Day, and Veteran’s Day too, I search for the poppies. I love to share my story with the veterans I meet; and it’s important to support all the veterans who give so much for our country, even in this small way.

Those simple poppies make me feel a sense of patriotism along with a connection to my family roots. I get a little red flower to wear for the day while paying tribute to the veteran I knew best, my dad.


Robbie Miller Kaplan is an author who writes from a unique perspective as a mother who has lost two children. She has written How to Say It When You Don't Know What to Say, a guide to help readers communicate effectively when those they care about experience loss, now available in three individual volumes: "Illness & Death," "Suicide" and "Miscarriage." Additional titles are available as e-books: "Death of a Child," "Death of a Stillborn or Newborn Baby," "Pet Loss," "Caregiver Responsibilities," "Divorce" and "Job Loss." All titles are in Amazon's Kindle Store. Click here to order.

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It happens frequently. Someone we know has a death in the family; a friend’s mother dies or a colleague’s son is killed in a car accident. The loss touches you, but you have never met the deceased. You know it’s important to reach out to the bereaved and extend comfort, but how do you write a condolence note for someone you don’t know?

When someone dies, all the bereaved have left are their memories. Sympathy notes that express your condolences bring needed comfort to the bereaved. The most meaningful ones include your thoughts, personal memories, and if possible, a treasured story. Photographs are especially appreciated.

You do need to dig a little deeper to write a meaningful note of sympathy for someone you don’t know. Here is an example of a condolence letter you might write to a friend on the death of a parent you have never met.

Dear Peter,

I was so sorry to hear about the death of your father. I’m sure your dad had a hand in modeling behaviors that shaped the special person you are – your wonderful medical skills, compassion, and patience. And your keen sense of humor. You have shared lots of stories about your family and I’m hoping that the good memories will be a comfort to you while you grieve this loss. Know that I’m keeping you in my thoughts and prayers.

Much love to you and Melissa.

Barbara

Image: http://simplesympathy.com/printable-sympathy-cards

Two of my friends are good listeners; one says it’s because she’s the middle child and the other because she’s the eldest. Well, I’m a good listener too, and I’m the youngest. So there goes the birth order theory. 

​So what makes a good listener?

​Most important, the best listeners possess a willingness to keep quiet while someone else speaks. But it’s not just listening that’s important; it’s being attentive and present. In this era of multi-tasking, it’s hard to concentrate on just one thing and keep your hands still. And yet if you’re going to listen, you need to pay attention to what is said, making nonverbal gestures as well as verbal acknowledgements so the speaker understands that you’re following while encouraging the conversation.

Listening is not an innate ability, it’s a skill. And like any skill, it takes lots of practice to perfect. So why not start? Choose a coffee or lunch date and ask, “How are you doing?” Then make a point to listen. Ask questions that encourage conversation and focus your attention on the other person. Hopefully, it feels good to be a listener and you’ll try it again – soon.